Representative Payee Agreement

Most recipients reported contacting recipients at least once a week, most often through personal meetings, followed by phone calls. The majority of beneficiaries talk weekly with others about the needs of their beneficiaries, most often with health professionals or psychiatrists, as well as with relatives. For beneficiaries with savings accounts, half of the beneficiaries had not discussed the savings with their beneficiary. Just over half of them discussed it every two months for recipients who had discussed savings last year. Group account – a single savings or current account account in which a representative beneficiary holds funds for several beneficiaries for whom he works. We need to authorize the collection accounts before you can contribute funds to them. The account must clearly state the amounts of deposits, disbursements and interest collected for each beneficiary. For the few recipients who had questions for SSA about their role, investigations generally amounted to the correct amount of benefits for the recipient and the clarification of their responsibilities. One in five recipients who went to the SSA said they were dissatisfied with the assistance provided. In addition, one-fifth of recipients who went to the SSA were not satisfied with the assistance provided by SSA staff.

Although the number of recipients and recipients seeking assistance is small, the fact that more than one in five people, which is an authorized fee for beneficiaries (FFS), must also show us each year that you continue to meet the requirements for collecting a fee for your payment services. For example, you must provide proof that you are currently bound and authorized by a commitment and license (in countries where a license is available) and that you continue to serve at least five beneficiaries. (See Service Charges (FFS) Payees, Getting Approved as a FFS Payee and Restrictions on FFS Payees.) Surprisingly, recipients were either very satisfied, 83.0 per cent (1.3) or somewhat satisfied, 14.1 per cent (1.2%) with their ability to understand the needs of their beneficiaries. Only 0.9 per cent (0.2) and 0.2 per cent (0.1%) were dissatisfied or very dissatisfied.